You may have wondered what happened to Hermes, a popular UK logistics company that you have used for online shopping, sending gifts, or parcels to your friends and loved ones, right?
From 2022 to the present, Hermes has been transformed into “Evri”.
A past marked by some misunderstandings or “not-so-positive” reviews, especially following the COVID-19 outbreak, didn’t deter the company from losing its spark, and gave them the courage to rebrand. This rebranding officially took place in March 2022, marking a fresh start for the company.
The new Evri not only improved brand reputation but also introduced effective parcel tracking services. This commitment significantly improved the customer experience.
Still, there’s a lot to unfold about Evri, the formal Hermes. Let’s start with a quick rundown and discuss its journey, including its delivery services’ features.
Evri: There’s Nothing as Important as Staying Strong
Without hesitation and following the market gap, a successful and highly productive rebranding from Hermes UK, known as “Evri,” was launched in March 2022. Although its roots as a leading parcel delivery company date back more than half a century, this has enabled it to offer the best shipment services to businesses and individuals.
Today, Evri is one of the largest and most successful logistics companies in the UK, handling over 700 million parcels annually. With a team of over 20,000 couriers and 10,000+ parcel shops and lockers, it offers cost-effective solutions for both domestic and international shipment services. Isn’t it impressive?
Moreover, with its headquarters in West Yorkshire, United Kingdom, it has partnered with leading e-commerce platforms, including Etsy, SHEIN, Amazon Prime, Marks & Spencer, Wayfair, John Lewis, and many more.
How Does the Transition from Hermes UK to Evri Occur?
You may have wondered if the revolutionary transformation of Hermes UK to Evri was limited to the name change only. Well, it wasn’t. The company is committed to improving delivery services, optimizing operations, and enhancing effective workflow, ultimately leading to better customer satisfaction. It was a significant step in enhancing both customers and the workforce’s experiences with the company.
The primary approach to this transition was to develop a scalable and efficient solution to enhance service standards.
For instance, Evri integrates an Artificial Intelligence automation application into customer service operations. It enables agents to manage an extensive range of customer queries —almost 100,000 per week —accurately and quickly. Surprising, right?
Furthermore, this AI-based system can automate tasks like retrieving parcel details, sending email responses, and updating CRM dashboards.
Thus, this integration helps Evri to produce a consistent, trouble-free, and effective system for the company’s operations. The AI automation reduces the inquiry handling time by 75%, saving up to 441,000 hours per annum. Furthermore, the Evri customer inquiry resolution rate jumped from 45% to 91% in 12 months. Ultimately, customer satisfaction increases from 82% to 87%. [Source]
Thus, AI automation in customer service management is not the only example of Evri’s evolution. It continues to invest in technologies and solutions that can make Evri a positive workspace for its employees and enhance customer experiences.
What Features Make Evri Stand Out?
Evri has designed a digitalized and modernized approach to logistics, with a strong focus on customer satisfaction. Its investment in technological solutions exhibits its strong commitment to long-term growth and innovation.
Here, we have listed a few key features of Evri parcel delivery services. Let’s have a look at them one by one!
1. Extensive Range of Services
After transforming, Evri offers a wide range of domestic parcel delivery services, including standard deliveries that take 2-4 days, next-day delivery, and weekend delivery options.
You can count on Evri for international services that cover more than 200 countries worldwide, allowing you to conveniently send your parcel to any region globally.
Additionally, it offers services such as parcel shops, lockers, and courier collection, ensuring an ultimate stress-free experience. Thus, whether you want your parcel picked up from your doorstep or delivered to a locker located at your nearby Evri store, you can easily book their services.
Furthermore, you can also keep a keen eye on the status of your shipment through the Evri parcel tracking tool. You can access that tool via the URL https://trackmypackage.net/c/evri-tracking. The tool helps you monitor the parcel’s location, estimated delivery date and time, and delivery address. Also, you can view additional instructions given by the sender or retailer for the delivery services.
2. Efficient Global Fulfilment Services
In addition to reliable and affordable delivery services, Evri also provides global fulfillment services to help you grow your business. No matter whether you are upgrading your business or planning to optimize your workflows, Evri provides tech-driven solutions, assuring disruption-free operations and ultimate customer satisfaction.
The fulfillment services of Evri are beneficial for a wide range of operations, including management of rising customer expectations, peak period demand, scalability, cost pressures, and many more. Furthermore, to assure seamless worldwide deliveries, Evri has centers in the United Kingdom, United States of America, Europe, and the Middle East. Thus, from providing self-service tools to customizable dashboards, Evri provides a one-stop solution for all business management needs.
3. Bulk Order Integrations
If you are an enterprise-level multi-national business or a small homemade hobbyist, you’ll take a sigh of relief knowing that Evri provides delivery services for bulk orders as well. Therefore, you can send or receive multiple packages at one time through Evri delivery services at affordable rates. You can also obtain a business Evri account to effectively manage deliveries, access flexible pricing solutions, and benefit from a customer support team for a stress-free experience.
Additionally, if you are a seller on any marketplace or e-commerce platform, you can utilize Evri’s delivery services to send your packages to customers on time. Its supported e-commerce platforms include Amazon, Etsy, eBay, Shopify, Magento, WooCommerce, BigCommerce, OneBuy, CSV, PrestaShop, and many more.
4. Sustainable Packaging Material
Evri also offers sustainable, environmentally friendly, and affordable packaging solutions. It includes cardboard boxes, postal boxes, padded paper mailing bags, kraft paper bags, hexcel wraps, and tapes. All packaging materials used by Evri are FSC-certified and 100% recyclable, providing ultimate protection for your parcels without harming the environment.
Therefore, whether you are looking for affordable bulk packaging boxes for international shipments or want reliable, effective, yet biodegradable packaging for fragile parcels, Evri items can be your cost-effective option, providing the best quality. Evri also offers guides and tutorials on how to pack your items securely on their website.
5. Easy Return Services
With Evri, you can easily and quickly manage your parcel return process with your retailer. With over 10,000 drop-off locations, you can initiate your smooth return process simply by providing your email address and order details. However, in addition to drop-off stores, Evri also offers locker drop-off, that are open 24/7. You need to scan the label of your parcel to access the locker and open your designated drop-off compartment.
Furthermore, you can schedule a convenient pickup and return right from your doorstep. You must book the pickup at least 7 days in advance. Ensure that your package is effectively wrapped and packed for optimal protection throughout the supply chain.
Final Words: Evri As A Successful Example of Integrating Technology
As we wrap up, it is clear that Evri is a leading shipment brand in the logistics industry, offering affordable and exceptional delivery services for both domestic and international packages. Formerly known as Hermes UK, the company’s transformation journey since March 2022 has had a positive impact on its operations and customer experience. From AI automation to bulk order e-commerce integration, Evri continually implements strategies to drive its brand’s success and outshine its competitors in the industry.
